Eden Eckstrom
Experience
Procore Technologies Inc.
Strategic Customer Onboarding Specialist
Jan 2025 - Present
Austin, TX
Guided prospects through the entire onboarding process, establishing continuous communication, and providing personalized follow-ups with over 150 prospects.Provided excellent service and attention to customers when face-to-face or through phone conversations.
Verified and researched general and subcontractor accounts for the Procore Construction project, ensuring eligibility and accurate data using multiple CRM platforms and data analysis. Processed 1,500 to 2,000 accounts per day in a team of four, ensuring high-volume account approvals and corrections with precision.
Designed and customized messaging strategies (emails, text messages, product slicks) that not only informed but also made lasting relationships with prospects by being approachable and solution-oriented.
Overcame objections and built rapport using a blend of empathy, communication, and persuasive skills, resulting in a greater willingness from prospects to adopt the new product.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Procore Technologies Inc.
Market Development Representative
Jan 2023 - Jan 2025
Austin, TX
Made 20-40 cold calls, sent 10-20 emails, and followed up with text messages daily to engage prospects and drive interest.I worked the inbound sales line for three months, generating $4 million in revenue, with recognition from the Vice President of Sales for outstanding performance.
Led the onboarding and verification of general contractors' subcontractors for the Procore Pay project, consistently surpassing monthly targets with 50-75 verified accounts per month, and 150-175 new accounts weekly.
Collaborated closely with clients and internal teams, relaying feedback and troubleshooting issues to ensure smooth adoption, and resolve any concerns in real time.
Levelset
Sales Development Representative
Jun 2022 - Jan 2023
Austin, TX
Generated new prospects and nurtured existing prospects through outbound phone calls and emails, meeting KPIs consistently of 45-60 calls a day, with follow-up emails.Researched potential prospects online to produce qualified call lists for sales colleagues.
Developed relationships with existing customers to increase sales opportunities.
Maintained an up-to-date database of prospects and clients.
Maintained updated knowledge through continuing education and advanced training.
Managed and updated prospect information in the CRM to ensure accuracy and relevancy.
Education
General Studies
Austin Community College - Associate Degree
May 2018 -
Skills
Effective Time Management
Interpersonal skills
Product Knowledge Training
Effective Problem Solving
Statistical Data Analysis
Strong Relationship Management
Effective Client Communication
Software as a Service Expertise
Onboarding Strategy
Effective Listening
CRM Software Proficiency
Cross-Functional Collaboration
Strategic Follow-Up Approaches